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Thank
you for listening to HeartsART Radio. Our goal is to make your
experience enjoyable, relevant and important. The basic technical
requirements for listening to HeartsART Radio are listed below.
Your computer must have EITHER the Windows Media Player or or Real Player installed. These players
is available for both the Windows PC and the Apple Macintosh (MAC USERS: see specific Macintosh instructions below).
To experience the Live Web radio shows, you’ll want to use
a 56k Modem, or higher. For the archived shows, it’s best
to also use a 56k modem or higher, but a 28k modem will work as
well.
WINDOWS MEDIA PLAYER FOR WINDOWS 98, WINDOWS 2000, and WINDOWS XP USERS:
 HeartsART Radio is compatible with both
Windows Media Player version 9 and 10 and Real Player version 10. For Windows users it is recommended that you use the Windows Media Player
from Microsoft and this player is native to your operating system. The latest version of the Windows Media Player can be installed
from the Windows Update web site.
We highly recommend that you update your Windows PC with the latest operating system
enhancements and security patches using the
Windows Update web site utility.
Alternatively it is possible to download the Windows
Media Player directly from the Microsoft web site. Visit the
Windows Media Download Site to access the latest version.
For any problems connecting to HeartsART Radio, kindly review this
information first:
Minimum technical requirements to listen to HeartsART Radio:
1. 90 MHz or faster Intel Pentium processor (or equivalent CPU)
2. Windows 95, 98, 2000, or Windows NT 4.0 with Service Pack 3
3. 128 MB RAM
4. 30 MB free space on your hard disk
5. 16-bit sound card and speakers
6. 56Kbps or faster Internet connection
If you are experiencing any problems with accessing the HeartsART Radio
Live Stream or archives after downloading the latest player,
Click Here for the Windows
Media Player Support Center or read the "Troubleshooting" info at the bottom of this
page.
Trouble-Shooting For Windows Operating Systems
(a more extensive resource is available at the Windows Media Player
Support Center)
(http://support.microsoft.com/default.aspx?scid=fh;EN-US;wmp)
Frequently Asked Questions:
Microsoft Media Player Install Support
Microsoft's installation help page
If you are using Microsoft Internet Explorer, do you have the
security setting at "Medium" or lower? Our audio streams
do not work on systems set to high security. If you need to change
your security settings, restart your computer completely before
trying again.
If you memory or cache file folders are full you may experience
audio streaming errors, try emptying your Temporary Internet files,
and any addition files, such as the contents of the recycling bin.
If you are listening in an office, is there a firewall, proxy server,
in place that blocks audio streams? Go to
Microsoft's general help page . Look for the firewall and proxy server
information.
If your still having problems, please go to http://www.streamingaudio.com
and click on "Client Support" and then on to "Troubleshooting".
 Many Macintosh users find that they prefer Real Player and this
player supports the Windows Streaming Media format. Specific instructions for Real Player are here.
 Alternatively, Mac users may choose the
Windows Media Player for Macs. Apple does not include a Windows Media Player
on their computers, and therefore to experience the sounds and sights
of HeartsART Radio, you’ll need to download a free Windows
Media Player from Microsoft
Click
Here to Download the Windows Media Player for Macintosh
It’s possible that Mac users can experience problems after
installing Windows Media Player.
- If your system is OS8.6 through OS9, Click
Here to read the Trouble-shooting notes for Windows Media Player.
- If you are running OSX, Click
Here to read the Trouble-shooting notes for Windows Media Player.
- For more information specific
to your system, please visit and interact with the Mac/Windows
Media Discussion Group
SELECTED TROUBLE-SHOOTING NOTES:
OS8.6 through OS9
- 1. If you are using Internet Explorer 4.01 or 4.5, you may experience
problems opening links to some files. To fix this, upgrade your
browser to Internet Explorer 5 or download the link to your computer,
and then open it with the Player.
- If you install Internet Explorer 5 after you have installed
the Player, you should run Windows Media Player Setup again. This
will add the Windows Media plug-in to the browser so you can play
Windows Media-based content that is embedded in Web pages.
- You may experience problems opening links to content that uses
the Microsoft Media Server (MMS) protocol. To play content that
uses the MMS protocol, start the Player, and on the File menu,
click Open URL, and then type the URL.
- Issue acquiring licensed Windows Media files using Internet
Explorer 4.5 . If you are using Internet Explorer 4.5, you may
not be able to acquire licensed Windows Media files. To fix this,
upgrade to Internet Explorer 5 or later.
OSX
- Windows Media Player installation difficulties Some users reported
problems completing the installation on Mac OS X. The most recent
installer corrects these issues. To use the new installer, download
the latest player.
- You may experience problems opening links to content that uses
the Microsoft Media Server (MMS) protocol. To play content that
uses the MMS protocol, start the Player, and on the File menu,
click Open URL, and then type the URL.
- When using a Web browser to open links to content, the Classic
version of Windows Media Player (Windows Media Player 7.01 for
Mac or earlier) may launch. To fix the problem, do one or more
of the following:
a. If you have Mac OS 9.1 or earlier installed in your Classic
environment, install Mac OS 9.2 or later in your Classic environment.
b. Delete all Classic versions of Windows Media Player from all
Classic environments on your computer.
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